Yes—we offer half-pallet and full-pallet pricing.
For details and a tailored quote, email orders@thefruitfulgrind.com.
(Eligibility and thresholds vary by product line—we’ll confirm in your quote.)
Frequently asked questions
About & Service Areas
Who are we?
We are a specialty distributor that offers premium beverage ingredients for cafés, juice bars, restaurants – and really any food-service operation, which includes smoothie purées, refreshers, frappe powders, and protein powders—clean-label products chosen for great taste and reliability.
Where are we located?
Our warehouse/office is located at:
1001 N Main Street, Pleasantville, NJ 08232
Which regions do you service?
We ship throughout the contiguous United States (the lower 48 states). We currently do not ship to Alaska or Hawaii.
Wholesale Program
Do you sell to retail too, or only wholesale?
We specialize in wholesale. Retail orders are welcome at standard retail pricing.
Wholesale pricing and programs (tiers, pallet quotes, tax-exempt, subaccounts) are available after your wholesale account is approved and you’re logged in.
Who qualifies for a wholesale account?
Any bona fide foodservice concept.
Typical examples include cafés and coffee shops, juice/smoothie bars, açaí bowl shops, bakeries, restaurants, quick-service concepts, tea/coffee kiosks, food trucks, caterers, hotels & hospitality, corporate cafeterias, gyms/fitness studios, campus dining, and specialty retail with an active beverage bar. We also work with select distributors/sub-distributors.
How do I apply for wholesale access?
Use the Apply For Wholesale portal and complete the Wholesale Registration form on the right side of that page. Once approved, you’ll receive an email to activate your login and view wholesale pricing.
What documents are required?
A valid Resale Certificate is required to activate your wholesale tax-exempt status.
Upload it during registration (there’s a dedicated upload field in the Wholesale Registration form).
If you forget, email it to orders@thefruitfulgrind.com and we’ll attach it to your account.
The certificate must match your business name and the ship-to state.
Multi-state operations: provide a certificate for each ship-to state.
If we don’t have a certificate on file, sales tax will be charged; once received and approved, we’ll mark your account tax-exempt for future orders.
How long does approval take?
We typically review wholesale applications within 1–2 business days. If you need a faster review, add “Urgent” in the registration notes and email orders@thefruitfulgrind.com—we’ll do our best to expedite during business hours.
How will I know my wholesale account is approved?
You’ll receive an approval email from our team with next steps within 1-2 business days.
Once approved and logged in, you’ll see wholesale pricing across the site.
Don’t see the email within 1–2 business days? Check spam/promotions and whitelist orders@thefruitfulgrind.com
Still missing? Email orders@thefruitfulgrind.com and we’ll resend or help you activate
If we need more info (e.g., resale certificate), we’ll email you with what’s missing
Do you work with chains and multi-unit stores?
Yes. We’re built for multi-unit operations, and more!
You can manage everything yourself from your account dashboard—create subaccounts for managers/employees and maintain multiple billing profiles and ship-to addresses under one parent account.
Add/remove subaccounts and set basic permissions
Save/select multiple billing and shipping addresses at checkout
Keep pricing/tax status at the parent level while each location orders to its own address
Centralized order history and invoices, with per-location checkouts
Ordering
How can I place an order?
We love chatting with customers—and phone orders are awesome—but the best way to order is online through your account.
It’s our no-order-left-behind lane: your pricing auto-applies, addresses are spot-on, and you get instant confirmation and tracking.
Prefer to call? We’ll happily walk you through it live.
Do I need an account to order?
Retail: No account needed—feel free to shop and check out at standard retail pricing.
Wholesale: To see your specialty wholesale pricing (and place tax-exempt wholesale orders), you’ll need an approved wholesale account. Apply via the Apply For Wholesale portal; once approved, log in and wholesale prices will appear across the site.
Is there an order minimum?
Retail: No minimum—buy single units.
Wholesale: Yes—1 case minimum per order. Free shipping starts at $225 subtotal (below that, shipping is calculated at checkout).
Can I mix flavors within a case?
Yes — wholesale customers can mix flavors within the same product line (e.g., Purées with Purées, Refreshers with Refreshers).
We cannot cross-mix different product types in the same case (no Purée + Refresher in one case). The 1-case minimum still applies.
What’s the order cutoff time?
Orders placed by 4:00 PM Eastern (Mon–Fri) are processed the same business day. Orders placed after 4:00 PM ET, or on weekends/holidays, are processed the next business day.
Can I edit or cancel my order after placing it?
Please email orders@thefruitfulgrind.com or call us ASAP with your order number.
We process orders same-day until 4:00 PM ET (Mon–Fri), so once an order is picked or shipped, changes/cancellations may not be possible.
After shipment, any reroute/intercept requests may incur carrier fees.
Will I get order confirmation and shipping updates?
Yes. You’ll receive:
- Order confirmation by email right after checkout
Shipping/tracking email once the order is packed and handed to the carrier (large orders may generate multiple tracking numbers)
You can also log in to your wholesale portal anytime to see order status, tracking, and history.
Didn’t see the email within a few minutes? Check spam/promotions and whitelist orders@thefruitfulgrind.com
Pricing & Bulk
How are price changes communicated?
If pricing changes, we’ll email you in advance from orders@thefruitfulgrind.com with the effective date, impacted SKUs/case packs, and any next-step guidance.
Your current quotes remain valid until their stated expiration. For larger/contracted accounts, we’ll also coordinate directly with your buyer.
Do you offer pallet or multi-pallet pricing?
Who is a good fit for pallet (or half-pallet) orders?
High-volume foodservice ops (cafés, juice/smoothie bars, QSR, commissaries) that burn through cases quickly
Multi-unit groups with a centralized warehouse or distribution hub
Distributors / sub-distributors serving many locations
Businesses with space for bulk inventory (ambient, shelf-stable products—see our Storage & Shelf Life page for details)
Locations that can receive LTL freight (loading dock or forklift/pallet jack; liftgate appointment if no dock)
Teams that forecast and like ordering in 2–8 week horizons to lower per-unit costs and reduce stockouts
Operators in higher freight-cost or remote areas (within the lower 48) who benefit from consolidated shipping
Not sure if you’re a fit? Start with a half-pallet and we’ll help you size it.
For quotes: orders@thefruitfulgrind.com.
Can I mix flavors/SKUs on a bulk or pallet order and still get the tier price?
Yes—mix & match across flavors and SKUs on the same pallet are allowed.
We keep cases intact (no cross-mixing inside a case), but your pallet can include different products as needed. We’ll optimize the pallet build for safe transit and confirm that your combined case count meets our half-pallet/full-pallet thresholds in the quote.
For tailored mixes, email orders@thefruitfulgrind.com
Shipping & Freight
How do you ship?
We ship primarily via FedEx Ground, with select orders moving through USPS or UPS Ground when it’s faster or more cost-effective.
Large or multi-box orders may generate multiple tracking numbers (you’ll receive them by email).
Pallet/bulk shipments go LTL freight.
When do you ship orders?
We ship Monday–Friday. In-stock orders placed by 1:00 PM ET ship the same business day; orders placed after 1:00 PM ET, on weekends, or on U.S. holidays ship the next business day.
Drop-ship orders: Some items ship directly from our partner facility. Dispatch times can vary, but we’ll notify you with ETA and tracking as soon as it’s available. (Large orders may ship in multiple boxes with multiple tracking numbers.)
Where do you ship?
We ship to the contiguous U.S. (lower 48 states). Orders to Alaska, Hawaii, and international destinations aren’t available at this time.
Do you offer free shipping?
Yes—free shipping on orders over $225 (subtotal) within the lower 48 states!
Orders under $225 will see live carrier rates at checkout.
How long will delivery take?
Typical business-day transit times from New Jersey:
Mid-Atlantic / Northeast: 1–2 days
Southeast / Midwest: 2–3 days
South / Plains: 3–4 days
Mountain / West Coast: 4–5 days
Estimates exclude weekends/holidays and apply to in-stock items shipping parcel from our NJ facility. Drop-ship items may vary—we’ll email ETA and tracking.
Do you ship to residential addresses?
We recommend shipping to commercial addresses whenever possible.
We can ship to residential addresses, but carriers may apply residential surcharges and, if applicable, that will be added to the shipping cost.
Residential deliveries can also add a day to transit times and may have limited delivery windows.
Do you offer freight services (liftgate, appointments, delivery times)?
Yes—half-pallet and full-pallet orders ship LTL freight with our established carrier partners. Typical delivery is 5–10 business days from dispatch (appointments may add time).
Liftgate / Appointment delivery: Available when required by the site; carriers may apply additional fees.
Scheduling & tracking: You’ll receive freight tracking, and the carrier may contact you to schedule delivery.
Receiving: Please ensure someone is available to receive the pallet during the scheduled window.
How do you build freight quotes—and do you shop the best rates?
Yes. Our team shops multiple carrier partners to find the best total value for your shipment—balancing cost, transit time, and reliability. We also factor in any required accessorials (e.g., liftgate, appointment, residential) so your quote is complete and predictable—no surprise add-ons later.
To get a freight quote, email orders@thefruitfulgrind.com with:
Ship-to address and whether it’s commercial or residential
Dock/forklift availability (or need liftgate/appointment)
Desired delivery window
Product/case counts (or a rough target like “half pallet” / “full pallet”)
We’ll consolidate intelligently and come back with the best option(s) for your deadline and budget.
When do I receive tracking—and where can I find it later?
As soon as the shipping label is created and printed, we send a branded tracking email showing your tracking number(s) and the items shipping. You can also view tracking anytime in your My Account portal when logged in.
Partial / split shipments & drop-ship: If part of your order ships later or from a partner facility, you’ll receive an additional tracking email the moment that portion ships.
Large orders may ship in multiple boxes; you’ll receive separate tracking numbers for each.
Can you reroute a shipment or fix an address after checkout?
Yes—timing is everything and carrier fees may apply.
Email orders@thefruitfulgrind.com or call us ASAP with your order number, the correct address, and a contact phone for the delivery.
If the label hasn’t been used yet, we can usually correct it quickly
Once a package is in transit, carriers may charge intercept/reroute fees and it can add 1–2 business days
After a package is out for delivery or marked delivered, changes aren’t possible; a reship may be required (additional shipping charges apply)
Payment & Terms
What payment methods do you accept?
We accept Credit Card and ACH for wholesale orders.
Credit Card: Charged securely at checkout.
ACH (Direct Debit): Typically clears in 1–2 business days. We don’t ship ACH orders until funds have cleared. You’ll receive confirmation once your payment posts and the order is released to ship.
When is my card charged—at checkout or when the order ships?
Your card is charged at checkout.
(For ACH: funds typically clear in 1–2 business days; we release the order to ship once payment has cleared.)
Is it safe to save my bank account for future orders?
Yes! Your bank info is never stored by The Fruitful Grind.
Payments are processed securely through Stripe, which uses bank-level encryption. Stripe saves only a secure token, not your actual bank numbers, so you can pay faster next time with complete peace of mind.
What if I don’t want to save it?
No problem — just uncheck the “Save payment method” box at checkout. Your payment will be processed one time only, and nothing will be saved for future use.
How do invoices/receipts work?
Right after checkout, you’ll have multiple ways to grab your invoice:
Thank You page: You’ll be redirected to a confirmation screen with a PDF Invoice button.
Email: An order confirmation is sent to your billing email immediately, with the PDF invoice attached.
My Account portal: Log in anytime to view your order history and download a PDF invoice for each order.
Need a correction (PO, address, tax info)? Email orders@thefruitfulgrind.com with your order number and we’ll update the invoice if eligible.
Can I store multiple payment methods?
Yes. You can save multiple payment methods in My Account → Payment Methods, set one as your default, and add/remove them anytime. We support saved credit/debit cards (and ACH bank accounts once enabled).
Do you charge sales tax? How do I submit a resale certificate?
How to get tax-exempt status
Upload during Wholesale Registration (preferred) — there’s a dedicated upload field.
Forgot to upload? Email it to: orders@thefruitfulgrind.com and we’ll attach it to your account.
Requirements
The certificate must match your business name and the ship-to state.
Multi-state operations: upload a certificate for each ship-to state.
Until a certificate is received and approved, applicable sales tax will be charged. Once approved, your account will be marked tax-exempt for future orders.
Returns, Refunds & Damages
What is your return policy?
We accept returns within 30 days of delivery on products that are unused with all inner units still factory-sealed. The outer case may be opened—just reseal it securely with tape for transit.
Start a return: Email orders@thefruitfulgrind.com with your Order #, items, and reason. We’ll issue an RMA# and instructions.
Return shipping: For wrong item/changed mind, customer pays return shipping. If we made an error or items arrived damaged, we cover it.
Packaging condition: Case must be clean, complete, and safely reboxed; include all inner units (no missing or opened units).
Refunds/credits: Processed 3–5 business days after inspection to the original payment method (or store credit for Net 30). Outbound shipping isn’t refundable.
Threshold note: If your return drops the order below the free-shipping threshold, we may deduct the original shipping cost.
Exclusions: Closeouts/special orders, tampered inner seals, or product not suitable for resale.
How do I report damaged items?
Report within 3 days of delivery (freight/LTL: note issues on the BOL at delivery; concealed damage—tell us within 3 days).
Email orders@thefruitfulgrind.com with: Order #, item/SKU + qty, and a 1–2 sentence summary.
Include photos: outer box, shipping label, inner packaging, and the damaged item(s). For shortages, include a pic of case count/packing slip.
Keep all packaging until we confirm—carriers may request pickup/inspection.
We’ll file the claim and issue a replacement or credit—typically within 3–5 business days after receiving details.
What should I do if items are missing from my order?
Check for multiple shipments first. Parcel carriers often split deliveries—part may arrive today and the rest the next day. Sometimes one box shows “Delivered” while still en route and arrives the following day.
Drop-shipped items (ship from our partner) may run 1–2 days behind your in-house shipment and will have separate tracking.
If you’re still short after a day, email orders@thefruitfulgrind.com with your Order #, missing SKU/qty, and photos of the outer box, shipping label, and packing slip/case count.
Freight/LTL: Note shortages on the BOL at delivery (e.g., “1 case short”) and include a photo of the signed BOL.
We’ll review and issue a replacement or credit—typically within 3–5 business days once resolved.
What if my order arrived compromised?
Our cases ship with Fruitful Grind–branded security tape that’s tamper-evident—it can’t be peeled; it must be cut with a sharp object. If a case arrives with cut/retaped tape, missing tape, or visible punctures/crushing, please:
Document before opening
Photograph the outer case, our security tape area, the shipping label, and any visible damage.
Then open and photograph the inner packaging/units.
Contact us right away
Email orders@thefruitfulgrind.com with your Order #, a brief description, and the photos.For freight/LTL
Note specifics on the BOL before signing (e.g., “case retaped,” “hole on side,” “1 case crushed”) and snap a photo of the signed BOL. If damage is severe, you may refuse that case and note it on the BOL.Keep all packaging
Don’t discard boxes or product until we confirm—carriers may request pickup/inspection.
Why the tape helps: It’s tamper-evident (not tamper-proof). If someone opens a case, the tape shows it, which helps us and the carrier validate and resolve issues quickly with a replacement or credit.
How long do replacements or credits take?
We start your claim right away, and as soon as it’s resolved we issue the refund/credit immediately.
Replacements: Ship same or next business day (stock permitting). Freight/LTL replacements typically deliver in 7–10 business days.
Refunds/Credits:
Card/ACH refunds: Issued immediately at resolution; banks usually post in 3–5 business days.
Store/Account credit (Net 30): Applied right away and visible in your account.
If a carrier inspection is required, we’ll let you know and keep you updated during that extra step.
Accounts & Portal
How do I create an account?
Retail customers: You can create an account during checkout (just check “Create an account”) under the Billing Section.
Wholesale customers: Please Apply for Wholesale (see the Wholesale Program tab). Once approved, we’ll email you and your login will show wholesale pricing when you sign in.
How do I manage billing and shipping addresses?
Go to My Account → Addresses to add, edit, or delete addresses.
Set a default billing and shipping address.
Add multiple addresses (great for multi-unit locations) and pick the right one at checkout.
Admins on wholesale parent accounts can manage addresses for subaccounts, too.
Where can I download invoices, receipts, and order history?
Go to My Account → Orders.
From there you can:
View order history and status for every order
Open tracking details (including multiple boxes/shipments when applicable)
Download invoices/receipts as PDFs for each order
Can I reorder past purchases quickly?
Yes.
Go to My Account → Orders, open any order, and click Order Again.
It will add those items to your cart using current pricing and availability (substitutions may be needed if something changed or was discontinued).
I forgot my password—how do I reset it?
Go to My Account → Lost your password?
Enter your account email and submit.
Click the reset link in the email and set a new password.
Tips: Check Spam/Junk if you don’t see the email within a few minutes. If you no longer have access to the email on file, contact orders@thefruitfulgrind.com and we’ll help verify and update your login.
Support & Contact
What’s the best way to reach you?
Email orders@thefruitfulgrind.com for orders, tracking, returns, or billing.
Phone: (609) 400-0125 (Mon–Fri).
What are your support hours?
Mon–Fri, 9:00 AM–4:30 PM ET (warehousing & shipping cut-off: 1:00 PM ET).
If we don’t answer, please leave a detailed voicemail or message and we’ll get back to you ASAP.
Messages after hours/weekends are answered next business day.
How fast do you respond?
Most emails get a reply same business day (within 1–4 hours during open hours).
I’m not receiving your emails.
Check Spam/Junk and whitelist orders@thefruitfulgrind.com.
In My Account → Addresses & Account details, confirm your email is correct.
Still stuck? Ping us and we’ll resend.
Do you offer after-hours support?
For time-sensitive issues (e.g., address corrections before a late pickup), email orders@thefruitfulgrind.com with URGENT in the subject—this flags our team. We’ll follow up next business day if a carrier is already closed.
Elevate Your Business
What is the Elevate Your Business tab?
Your all-in-one growth cockpit. Think: taste, launch, market, train—fast.
Taste & Take Off™ — samples
Sip & Showcase — marketing
Blend Book — recipes
Grind Guide — training
Bottom line: Elevate Your Business is the quickest path from “curious” to crushing it—tools that help you launch, sell, and scale without slowing down your day.
*Located in the menu bar next to Shop*
Yes, it’s under construction (in the best way). Some goodies are live now, others are rolling out next, and we’re adding fresh tools as we go.
Think of it as a soft-opening: doors are open, new features are coming, and you’re getting first dibs. Jump in now, and check back often—this hub is leveling up fast.
Do you offer samples? How does Taste & Take Off™ work?
Yes! Check out our Taste & Take Off™ Sample Program to try Purées, Refreshers, Frappe Powders, and Protein Powders for $9.99, then get that amount credited to your first full-size order of the same line.
Who qualifies and how do I request samples?
Approved (or pending) wholesale businesses. Add the Taste & Take Off™ Sample Pack to cart or email orders@thefruitfulgrind.com (subject: Taste & Take Off).
What is Sip & Showcase? (Coming Soon)
Your coming soon-marketing playground—where ideas get dressed to impress.
Grab ready-to-print posters, menu inserts, and scroll-stopping socials in a few clicks, then hit the custom request form to splash your logo, prices, and flavors on everything.
Coming soon to Elevate Your Business: instant downloads, easy sizes (8.5×11, 11×17, 24×36), and quick custom turnarounds.
Do you send physical POS?
Yes—we can ship physical assets when they’re in stock (availability may vary). That said, we prefer digital, print-ready PDFs because they don’t get damaged in transit and you can reprint locally anytime for a crisp, consistent look. If you need a specific size, we’ll resize the file for you.
Can you customize marketing for my shop?
Absolutely—let’s make your menu pop!
Send us your logo, flavors, and pricing, and we’ll design custom posters/menu inserts/social graphics that match your vibe.
By default, we’ll send you high-resolution, print-ready PDFs/PNGs you can use anywhere (social, menus, storefront, etc.).
Want them printed for your shop?
We’d be happy to handle that for you — you’ll just cover the print shop’s cost. We’ll take care of everything and have them shipped straight to you.
*We’ll always send a quick print quote first so you can review and decide — no pressure.*
What’s included:
Custom design: Complimentary for active wholesale partners
Digital files: Always included, ready for print or online use
Turnaround: Typically 1–3 business days
Printing: Optional — you simply cover the printer’s fee
How to request:
Use the Sip & Showcase form (when live), or email orders@thefruitfulgrind.com with subject “Custom Marketing” and your details.
Our Promise:
We create marketing that helps your menu shine — because when you win, we win. 🤝✨
What’s inside the Blend Book?
Your behind-the-bar cheat code: plug-and-play recipes, smart portioning, quick cost-per-serving math, seasonal specials, and menu ideas across purées, refreshers, frappes, and protein—all distilled so your team can crush rush hour.
How do I access it? (Coming Soon)
The Blend Book page is launching soon under Elevate Your Business.
Can I customize recipes for my menu?
Absolutely! Tell us your cup size, price target, and equipment and we’ll tune portions for speed, taste, and profit—then email you a polished, print-ready recipe sheet your crew can use on day one.
What is the Grind Guide? (Coming Soon)
Your team’s power-up portal. Snackable how-to videos and one-pagers that cover setup, storage & handling, portioning, speed-of-service, cleaning, and best-seller playbooks—so new hires feel like pros by lunchtime.
Can my team get live training?
Absolutely. Book a 10–20 min launch huddle—we’ll walk through ops, portioning, and top sellers, then leave you with next steps. Please email your designated sales rep!
Do you offer printable SOPs/cheat sheets?
Yep—counter cards, station setup maps, quick-start SOPs, and “blend order” cheat sheets ready as PDFs. Print, post by the blender, and watch the line move faster.